Question 1

Shipping

Accepted Answer

Each GoodDay Co. piece is carefully hand-fabricated in our home studio, so please allow up to 2-9 weeks to receive your piece. Selecting faster shipping options will not speed up the time it takes to make the jewelry. If you would like to request a rush order, please contact the studio at gooddayhatco@outlook.com, and we will be happy to meet your needs.

Question 2

Wholesale

Accepted Answer

Please contact us at gooddayhatco@outlook.com if you're interested in carrying our pieces in your store and or business.

Question 3

Accessibility Statement

Accepted Answer

This statement was last updated on 7/27/25.

We at GoodDay Co are committed to making our website's content accessible and user friendly to everyone. If you are having difficulty viewing or navigating the content on this website, or notice any content, feature, or functionality that you believe is not fully accessible to people with disabilities, please email our team at Gooddayhatco@outlook.com with “Disabled Access” in the subject line and provide a description of the specific feature you feel is not fully accessible or a suggestion for improvement.  We take your feedback seriously and will consider it as we evaluate ways to accommodate all of our customers and our overall accessibility policies.  Additionally, while we do not control such vendors, we strongly encourage vendors of third-party digital content to provide content that is accessible and user friendly.

Question 4

International Shipping

Accepted Answer

International orders are responsible for their own return shipping. International customs duties are not included in the shipping fee. The destination country's government may charge international orders customs fees, and these are not included in the shipping fee.

Question 5

GoodDay Co. Privacy Policy

Accepted Answer

Your privacy is important to us, and we are committed to protecting it. This policy explains how we collect, use, and protect your personal information when you use our website, https://www.google.com/search?q=GoodDayCo.com.

How We Collect Your Information

We collect information from you when you:
 • Create an account or register on our website.
 • Place an order.
 • Enter a contest or participate in a promotion.
 • Sign up for our newsletter or respond to an email.
The personal information we may ask for includes your name, email address, mailing address, phone number, and credit card information.

How We Use Your Information

We use your information to:
 • Process your orders and transactions.
 • Personalize your shopping experience and provide content and product offerings that interest you.
 • Send you emails regarding your order or other products and services.
 • Administer contests, promotions, and surveys.
 • Improve our website and customer service.
We will only keep your information for as long as needed to fulfill these purposes.

Protecting Your Information

We take the security of your personal information seriously. We use a secure web server and internal systems to protect your data from unauthorized access, disclosure, or modification.
We will not sell, trade, or rent your email address or other personal information to outside companies. However, please be aware that we may release specific information about you if required by law, court order, or governmental request.

Understanding Cookies

Our website uses "cookies," which are small data files stored on your computer. Cookies help us improve your browsing and shopping experience by:
 • Remembering and processing the items in your shopping cart.
 • Recognizing you when you return to our website.
 • Saving your preferences for future visits.
 • Collecting data about site traffic and interactions so we can improve our services.
You have the option to set your browser to reject cookies. If you choose to do this, you will not be able to log in to your account or make purchases through our website. However, you can still place an order over the phone.

Your Consent and Rights

By using our website, you agree to this Privacy Policy. You can, however, visit our site anonymously.
We reserve the right to update this policy at any time. When we make changes, we will post the revised policy on this page, and the changes will apply only to information collected after that date.

Contact Us

If you have any questions about this Privacy Policy or our website, please get in touch with us at gooddayhatco@outlook.com.

Question 6

GoodDay Co. Refund Policy

Accepted Answer

We want you to be completely happy with your GoodDay Co. purchase. If for any reason you are not satisfied, we are here to help.

Our Refund and Exchange Policy

At GoodDay Co., we understand that accidents happen, and your item may become damaged or even lost. That's why we offer a Lifetime Warranty on all of our products. If your piece is damaged or lost, you can return it for an exchange at equal value or the same piece.

How to Initiate a Return

To start a return, please contact our customer service team at gooddayhatco.com with a photo of your order and the reason for the return. We will provide you with a return authorization and instructions on how to send your item back.

Once your return is received and inspected, we will notify you of the approval of your exchange. Your exchange will be processed within a certain number of days (usually 14 business days).

Shipping Costs

The customer is responsible for paying the shipping costs for returning an item. Original shipping costs are not included in the initial purchase.

We recommend using a trackable shipping service and purchasing shipping insurance for your return, as we cannot guarantee that we will receive your returned item.

Need an Exchange?

If you'd like to exchange your item for a different one, please follow the return process above and place a new order for the item you want. This is the fastest way to ensure you get the product you need.
If you have any questions about our refund policy, please contact us.